FAQ
How long does it take to receive an order?
Your order is shipped within 2 to 3 business days. Our average delivery time is 5 to 21 business days worldwide.
Where do you ship and what are the shipping fees?
We ship worldwide. Shipping is FREE on every order.
Where are you based?
Our company is based in France.
Who delivers my package?
Your items are delivered through your local postal service.
What are the delivery hours?
Deliveries follow the schedule of your local post office.
What happens if I’m not at home?
Don’t worry — if your parcel is small enough, it will be left directly in your mailbox. If not, it will be kept at your local post office for pickup.
I entered the wrong address. What should I do?
If your order has not yet been shipped, contact us immediately and we will update your information. If the order has already been shipped, no changes can be made as stated in our terms and conditions.
Is your website secure?
Yes — our website is 100% secure. We use full HTTPS encryption (the padlock in your browser confirms this). All pages are protected, not just the checkout.
Payments are handled by Stripe and PayPal, two of the most trusted and secure payment providers online.
What payment methods do you accept?
You can pay by credit/debit card or PayPal. We do not accept checks, bank transfers, or cash on delivery.
What if I’m not satisfied with my product?
We offer a 100% satisfaction guarantee. If the product does not meet your expectations, you may return it within 14 days of receiving it, and we will issue a full refund once the item returns to us.
Returned items must be in perfect condition, and return shipping costs are the responsibility of the customer. A proof of postage must be emailed to us as confirmation.
Still have questions?
If you have any additional questions, feel free to contact us at:
support@orbytstore.com